Broadway Hotel Booking Ts & Cs
Please read these Terms & Conditions carefully. By using this website and the Broadway Hotel booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Hortus Inns Ltd (Company Number: 1203 6142). In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to Hortus Inns Ltd. Please print and retain a copy of this Agreement for your records as it may occasionally be updated. Our Terms and Conditions are governed by English law.
1.) Making a booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied, or by post. Booking confirmations are subject to the availability of accommodation at the hotel. You should carefully check the details of your confirmation as soon as you receive it. You must contact Hortus Inns Ltd immediately if any of the details are incorrect or incomplete. We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.
2.) Paying for your booking
At the time of booking, we will require a credit or debit card to act as a guarantee of your booking, no charges will be made at time of booking. As we have a free cancellation policy up until 3pm local hotel time 5 days prior to your arrival, cancellations or amendments made after this time, or during your stay, will be chargeable to the value of your stay total.
In all cases 5 days prior to your arrival full payment will be deducted for your card provided at time of booking, unless prior written agreement has been received by Hortus Inns Ltd. Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, items from the mini-bar and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.
Special calendar events have different booking conditions these are; Christmas and New Year’s Eve Packages, Twix-mas, Multi-room bookings, Groups, Cheltenham Races and our holiday cottages – Please see below;
Christmas and New Year’s Eve Packages
A 25% non-refundable and non-transferable deposit is required at the time of booking with the remaining balance due by 1st November 2021. Full payment will be required on any bookings made thereafter. All payments received are non-refundable and non-transferable.
Due to our limited number of rooms, for bookings of 5 rooms or more we will ask for a 25% deposit at time of booking which will be non-refundable and 14-days prior to your arrival your deposit will become non-transferable. If you do cancel within 14-days of your arrival, you will be charged for each night booked. If we are able to resell any of the nights, you will not be charged for these.
Payments for the above reservations are required in three instalments. The first payment of 25% is required at time of reservation, the second payment of 25% is required by the 1st of the month 5 months prior to arrival and the balance payment of 50% is required by the 1st of the month 2 months prior to arrival. As all payments received are regrettably non-refundable and non-transferable, we highly recommend that guests take out their own personal holiday insurance cover.
A 25% non-refundable and non-transferable deposit is taken at the time of booking. Full payment must be received 6 weeks prior to arrival. If you book is within 6 weeks of your arrival date then full payment will be taken at time of booking. All payments are non-refundable 6 weeks prior to your arrival date and within 4 weeks your payment will be non-transferable.
NOTE – A security deposit of £200 is also required for our Holiday Cottages in Broadway, the amount will be taken 24 hours prior to your arrival. Your security deposit will be refunded within 10 days of departure subject to any damage.
Group Bookings – Please contact the hotel if you want to enquire about our Group contracts and agreements.
3.) Price changes
Hortus Inns Ltd reserve the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.
4.) Amendments to your hotel booking
You should notify us of any amendments to your confirmed booking in writing as soon as possible. Amendments are subject to availability and those made within the 72-hour cancellation period (see below) may be subject to cancellation charges.
Requested Cottage Changes
If you want to change any detail of your confirmed booking, you must notify us in writing via email as soon as possible firstname.lastname@example.org and we will do our best to arrange the changes. Up to 4 weeks prior of your arrival if you request any changes in either dates or accommodation, this is subject to availability and will incur a charge of £100 for each change.
In order to avoid cancellation and/or non-arrival charges, guests should observe Hortus Inns Ltd cancellation policy, which is Free of charge up to 3pm local hotel time five days prior to your arrival, cancellations or amendments made after this time, or during your stay, will be chargeable to the value of your stay total. This includes advance cancellation of any supplementary activities or tickets that may have been issued. Failure to cancel in advance will result in a charge equivalent to the value of your booked stay charged to your credit or debit card. If you have paid a deposit in line with some of our other packages, made full payment or paid for any supplements – the sum may be non-refundable. Please check with the hotel at time of cancellation. We strongly recommend that guests seek appropriate travel insurance cover in case of any unforeseen circumstances arising causing a need for you to cancel your reservation.
6.) Cancellations and changes made by Hortus Inns Ltd
In the unlikely event that we are unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control. We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation. If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.
7.) Additional Requests
All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.
8.) Third party suppliers
Elements of your break may include services supplied by third parties. Such third-party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult any third-party Terms and Conditions soon after making a booking if your break includes such items.
9.) Medical condition
If you or any member of your party has a medical problem or disability which may affect your stay, please advise us so that we can make provision for the particular needs of the person(s) concerned or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.
10.) Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your action.
If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to: Customer Relations, Hortus Inns Ltd, Orchard House, Crab Apple Way, Vale Business Park, Evesham, WR11 1GE. Alternatively, email the general manager on email@example.com.
12.) General Information
Accommodation: As a minimum, all bedrooms feature a private en-suite bathroom, colour television, tea/coffee making facilities and direct dial telephone. Virtually all bedrooms feature facilities in addition to those stated above. Breakfast & Dinner: Bed & breakfast prices include a full, traditional English breakfast, unless otherwise stated. Dinner, bed & breakfast prices include breakfast as outlined above and either a 3-course meal taken from our Table D’hôte menu. Dress code and child restrictions at certain times may apply to specific restaurants within Hortus Inns.
Checking-in: Your room(s) will normally be available after 3pm. If you plan to arrive later than 10pm, please advise the hotel directly by calling the number given on your booking confirmation.
Hotel ratings: The AA inspects all hotels annually. Their service, facilities and overall ambience determine their quality grading and number of stars awarded to the property. AA Rosettes are awarded by the AA to denote cuisine of a particularly high standard.
Parking: The Broadway Hotel has a limited number of spaces reserved for guests. If you need more information, please contact us on 01386 852 401.
Pets: Dogs are accepted at the discretion of the hotel for a small charge. Please state when booking if you intend to bring your dog and be aware that your dog may not be permitted in public areas where food is served. For more information on this, please contact your chosen hotel directly.
Taxes: All prices include Value Added Tax (VAT) at 20% (Hortus Inns VAT No: 32503 6825)
Our Response to the VAT Reduction
When the UK Government communicated a VAT cut for hospitality, the Chancellor was adamant that this initiative was being introduced to protect hospitality businesses not to stimulate consumer demand. Unsure of what our position should be, we consulted at length with fellow hoteliers and with the wider industry and collectively decided that with the prospect of losses due to closure, reduced capacities, weak demand from certain markets and abnormally high operating expenses for the foreseeable future, we would not be passing the VAT reduction onto our guests. Ultimately the rates we communicate are inclusive of VAT and therefore the rates charged and paid remain unchanged.
Tourist attractions: To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions prior to travelling to the hotel or the attraction concerned.
Accuracy of information on this website: Whilst we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.
It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.
14.) Our liability to you
We accept liability for, and totally restricted to, services booked via the Hortus Inns Ltd website in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.
15.) Third-party websites and viruses
Hortus Inns Ltd cannot be held responsible for the accuracy, content, or availability of information about our hotels or our organisation that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third-party websites that have links to or from the Hortus Inns Ltd website. Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited. In the event of our website failing to operate, either in whole or in part, due to infections by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit usage of our site and to cancel, terminate, modify or suspend the site.
Copyright (c) Hortus Inns Ltd. All rights reserved. All copyright and other intellectual property rights in all text, images, sounds and other materials on this site is the property of Hortus Inns Ltd and its affiliated companies. No reproduction of any part of this site may be sold or distributed for commercial gain or modified or incorporated into any other work, publication or site. All names, logos, trademarks, service marks, trade dress and trade names are proprietary to Hortus Inns Ltd and may not be used by anyone for any purpose without our prior express written consent. Framing or utilized framing techniques of the above or other proprietary information is also prohibited without written consent. We consider our trademarks to be valuable assets and take infringement of them seriously. It is illegal to use any robot, spider or other automatic device, or manual process to monitor or copy the Site or the contents or information without our prior express written consent. The use of any such material on any other web, internet, intranet, extranet or other site or computer environment is strictly prohibited. Information on our site is intended for your reference only. If you have any specific queries you should contact Hortus Inns Ltd direct. Hortus Inns Ltd nor any party involved in creating, producing or delivering this site shall be liable for any damages arising out of any access to, use of, or inability to use this site.
Due to the current situation, we are all facing with coronavirus, and to assure you that the wellbeing of our guests and our staff is our main priority, we are adhering to the advice being provided by Public Health England and have implemented an action plan which is updated regularly as the situation develops.
Although we’re happy to see restrictions easing and life starting to return to normal, our main priority as always is to keep our team and guests safe and therefore you’ll see some of our guest facing team members continuing to wear face coverings indoors. This is now a personal choice – we’ll keep this in place until we’re confident our vulnerable team members are all vaccinated and feel comfortable to uncover their lovely smiles!
We have also relaxed our mask policy in communal areas for our guests. This is now by personal choice, but I would advise you to continue to wear your masks on busy days at the property…
We’ll be keeping some distancing measures and sensible precautions in place in the restaurants and you’ll still see sanitiser readily available to use around the hotel for a little while yet.
Cancellations due to Covid-19 will only be accepted in writing via the email used to confirm the original booking, all cancellations will be looked at on a case-by-case basis by the general manager. We recommend that you purchase travel insurance.
We’re all looking forward to welcoming our loyal guests back to the hotel for gatherings and celebrations!
Thank you for your continued understanding and support.
If you require any further assistance or more information, please contact our reception team via email firstname.lastname@example.org