A message regarding COVID-19 to our guests

Dear Guests

With COVID-19 developing in so many countries around the world, our commitment is to adhere to the strictest of W.H.O advice, and the protocols advised by local and international authorities. 

The well-being of our guests, our associates and our staff is our absolute priority, and you can be assured that health and safety has our complete attention. 

All of our employees are fully aware of the current requirements and are undertaking extreme levels of health and safety procedure to ensure that the highest possible hygiene standards are maintained, throughout every aspect of our restaurants.

Any member of staff returning from the affected areas abroad – or those who have family members or housemates recently returned from these regions – have automatically been asked to self-quarantine for fourteen days. This has been the case across the hotel for some weeks now. 

It is of vital importance for us to be in a position to ensure that any and all procedures are in place to support the health and well-being of our customers. 

We will be following developments on a daily basis with intense scrutiny. 

If you have any further questions, please contact reception@broadway-hotel.co.uk

We would also like to take this opportunity to thank you for your continued support and loyalty. 

We look forward to seeing you soon, 

Kind Regards

The Broadway Hotel

Who owns The Broadway Hotel?

The Broadway Hotel and its two holiday cottages is a part of Hortus Inns, owned by Michael and Pamela Horton.

The Hortons have owned The Broadway Hotel since 1997.  The Broadway Hotel was formerly part of Cotswold Inns and Hotels; a collection founded by Mr & Mrs Horton.

How do I make a booking?

We try to make our booking process as easy as possible, so you can either book online, by phone or by email.

reception@broadway-hotel.co.uk  |  01386 852 401

Are the rates shown per person or per room?

The rates shown on our website are per room, including VAT (and breakfast!)

We guarantee to offer the best price when you book direct with us. Booking direct also get exclusive access to our special offers and go on our priority list for room upgrades.

I haven’t received my email confirmation. What should I do?

Please check your spam filter as a first port of call. If it’s not there, it looks like you’ve encountered a technical problem. Please call us for assistance: 01386 852 401.

Do you have WiFi?

Yes, we’re pleased to offer all our guests free Wi-Fi to use anywhere in our hotel. To get online, open your preferred internet browser and login using the details provided to you upon check-in. You can also find the login details within the welcome pack in your bedroom.

Can I leave my luggage with you?

Due to limited space in the hotel, we don’t have a dedicated luggage room, however if you do need to leave your bags with us for a short while we will do our best to accommodate your request.

What time is Check In & Check Out?

You can check in to your room from 3 pm. If you expect to arrive after 9 pm, please let us know so that we can arrange for the reception desk to be manned.

Check out is by 11 am on your day of departure.

Early check ins & late check outs can be arranged in advance however these are subject to availability and a small supplement.

Can I park at The Broadway Hotel?

We have a small car park on site for our residents to use, free of charge, during their stay.

Unfortunately we can’t offer this to customers of our bar and brasserie because of limited space.

Our car park also has an electric car charging point.

Can I bring my dog?

We love man’s best friend and are pleased to welcome dogs to The Broadway! We have a selection of specially-allocated dog-friendly bedrooms so if your four-legged-friend is coming along, please be sure to let us know when booking.

A small paw-print charge of £20 per night will apply to cover additional cleaning required (plus £10 for any additional dogs).

Please note, if you book your stay directly with us, we will waive this charge and your dog stays free!


Need some help ?

Call us on 01386 852 401

Book Direct Benefits

Book direct on our website to receive these benefits:

  • Best Available Rates
  • 20% off Food in Our Bar or Brasserie
  • Late Check-out at 12.00
  • Dogs Stay for Free