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FAQs
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COVID-19 Preparations and Precautions For Our Guests

Here at The Broadway, we’ve been working hard to ensure that when we re-open in early July, we’re able to achieve the right balance of warm hospitality and sensible social distancing measures.

Inevitably things will be a little different for a while, but we want our welcome to be warm and for you to feel safe and secure during your stay or visit. To achieve this, we’ve been looking at every aspect of how our much-loved hotel operates.

If you have questions, email us, but meanwhile, here are some frequently asked questions (and answers):

1. What happens if I need to cancel at short notice?
A: Unusual times call for flexibility with booking conditions. If you need to cancel because of Covid-19 related issues, we have changed our cancellation policy, you can cancel your booking with no additional charges up to 24 hours prior to your arrival.

Your deposit will be held for a future stay within the next 12 months.

We reserve the right to cancel due to any change in government policy or advice.

To postpone/cancel a booking please email reception@broadway-hotel.co.uk with your name and the date of your stay.

2. What practical changes has The Broadway Hotel made to ensure social distancing and to make for as safe an environment as possible?
A: The Broadway is a rarity, a genuine family-owned and managed hotel, with a long-serving family of staff too. We all know and care about every aspect of the hotel, and we are determined to adapt to new hygiene and distancing standards.

Richard Tebay, General Manager and the team have reviewed all of our practices and introduced signposting and one-way flows were possible in the 16th century listed building.

To avoid a long wait in reception, our reservations team will be in contact to have all those little extras sorted for you before you arrive, from newspapers to allergy information.

We have always been proud of our housekeeping and cleanliness and we’ll be adapting to the post COVID world with new, even higher standards, including deep cleans between every stay. We’ll especially pay attention to high contact areas such as door handles, toilets, glass and bedside areas, light switches etc. Our cleaning staff are long-serving and are fully on board with our new plans. Hand sanitising stations will be available around the public areas around the hotel.

We’ll clean your room with the new situation in mind – and stay out of it whilst you’re with us. You can always call us with any problems or requirements.

We’ll encourage guests to use their en suite loos rather than the public loos, as a way of safe distancing.

3. Staff and COVID-19
A: Our status as a family hotel extends to our staff, who have been retained through the early stages of the COVID issue. We know our team well, we don’t expect them to work if they’re unwell and we’ll take care of them. Please be confident that no-one at The Broadway feels under pressure to work when unwell – or to conceal any symptoms.

Our New Team Standards;

  • Temperature checks will be taken daily before entering the building
  • All team members will be required to wash their hands every 20 minutes and use hand sanitiser in-between these times.
  • All team members will be required to stay at home if unwell
  • All team members will be required to follow official guidance on self-isolating
  • All team members will be required to wear PPE as appropriate
  • The team will follow a policy of no physical contact and maintain social distancing, wherever possible
  • Wearing of face masks will be mandatory for the Broadway team unless they are behind one of the protective screens

4. How about dining?
We’ve reviewed the layout of our bar and restaurant to ensure distancing. This has involved reducing capacity, to maintain the safety for our loyal guests. Our front terrace and residents’ private garden add to the choice for our guests.

At check-in you will be asked for your desired breakfast time, this will ensure that you don’t need to wait for a table and to eliminate any queuing, as we have had to reduce the capacity in the Tattersalls Brasserie.

If you prefer to have a room service Breakfast or Dinner, there will be no additional charge for this service.

Our staff will be paying careful attention to hygiene, handwashing and those thoughtful little extras that you’ll find reassuring – from how we handle cutlery, to leaving you to pour your own wine. All the while we’ll be ready to help you with anything you need.

And it goes with saying that we’ll be giving close attention to kitchen hygiene with new working practices, and that tables and chairs and floors will be scrubbed down between services.

5. What is there to do in the area?
In the Cotswolds, you can find open space and fresh air, with villages and miles of footpaths to explore, ask at reception if you require any information about the surrounding areas. Best of all guests can explore Broadway village before it gets busy – waking up here is one of the great Cotswold experiences. The independent boutique Shops reopened on June the 15th.

The walk from the hotel to nearby Broadway Tower is highly recommended, map available at reception on request.

Visitor attractions – gardens, wildlife parks etc – are opening up at different speeds as appropriate. We can advise on what to see and do when you book.

WHAT HAPPENS IF I NEED TO CANCEL AT SHORT NOTICE?

The unusual times call for flexibility with booking conditions. If you need to cancel because of Covid-19 related issues, we have changed our cancellation policy, you can cancel your booking with no additional charges up to 24 hours prior to your arrival.

Your deposit will be held for a future stay within the next 12 months.

We reserve the right to cancel due to any change in government policy or advice.

To postpone or cancel a booking please email reception@broadway-hotel.co.uk with your name and the date of your stay.

Who owns The Broadway Hotel?

The Broadway Hotel and its two holiday cottages is a part of Hortus Inns, owned by Michael and Pamela Horton.

The Hortons have owned The Broadway Hotel since 1997.  The Broadway Hotel was formerly part of Cotswold Inns and Hotels; a collection founded by Mr & Mrs Horton.

How do I make a booking?

We try to make our booking process as easy as possible, so you can either book online, by phone or by email.

reception@broadway-hotel.co.uk  |  01386 852 401

Are the rates shown per person or per room?

The rates shown on our website are per room, including VAT (and breakfast!)

We guarantee to offer the best price when you book direct with us. Booking direct also get exclusive access to our special offers and go on our priority list for room upgrades.

I haven’t received my email confirmation. What should I do?

Please check your spam filter as a first port of call. If it’s not there, it looks like you’ve encountered a technical problem. Please call us for assistance: 01386 852 401.

Do you have WiFi?

Yes, we’re pleased to offer all our guests free Wi-Fi to use anywhere in our hotel. To get online, open your preferred internet browser and login using the details provided to you upon check-in. You can also find the login details within the welcome pack in your bedroom.

Can I leave my luggage with you?

Due to limited space in the hotel, we don’t have a dedicated luggage room, however if you do need to leave your bags with us for a short while we will do our best to accommodate your request.

What time is Check In & Check Out?

You can check in to your room from 3 pm. If you expect to arrive after 9 pm, please let us know so that we can arrange for the reception desk to be manned.

Check out is by 11 am on your day of departure.

Early check ins & late check outs can be arranged in advance however these are subject to availability and a small supplement.

Can I park at The Broadway Hotel?

We have a small car park on site for our residents to use, free of charge, during their stay.

Unfortunately we can’t offer this to customers of our bar and brasserie because of limited space.

Our car park also has an electric car charging point.

Can I bring my dog?

We love man’s best friend and are pleased to welcome dogs to The Broadway! We have a selection of specially-allocated dog-friendly bedrooms so if your four-legged-friend is coming along, please be sure to let us know when booking.

A small paw-print charge of £20 per night will apply to cover additional cleaning required (plus £10 for any additional dogs).

Please note, if you book your stay directly with us, we will waive this charge and your dog stays free!

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Need some help ?

Call us on 01386 852 401

Book Direct Benefits
Outside The Broadway Inn on The Green

Book direct on our website to receive these benefits:

  • Best Available Rates
  • 20% off Food in Our Bar or Brasserie
  • Late Check-out at 12.00
  • Dogs Stay for Free