COVID-19 Precautions

Eat, Drink and Relax with confidence

Although we’re happy to see restrictions easing and life starting to return to normal, our main priority as always is to keep our team and guests safe and therefore you’ll see some of our guest facing team members continuing to wear face coverings indoors. This is now a personal choice – we’ll keep this in place until we’re confident our vulnerable team members are all vaccinated and feel comfortable to uncover their lovely smiles!

We have also relaxed our mask policy in communal areas for our guests. This is now by personal choice, but I would advise you to continue to wear your masks on busy days at the property…

We’ll be keeping some distancing measures and sensible precautions in place in the restaurants and you’ll still see sanitiser readily available to use around the hotel for a little while yet.

We’re all looking forward to welcoming our loyal guests back to the hotel for gatherings and celebrations!

Thank you for your continued understanding and support.

Hotel Cancellation Policy

We understand that at this time flexibility and peace of mind is important to you. You can now enjoy a FREE CANCELLATION up to 3pm local hotel time five days prior to your arrival, reservations must be guaranteed with a credit or debit card at time of booking, but no charges will be made at this time. Cancellations or amendments made after this time, or during your stay, will be chargeable to the value of your stay total.

Long Stay Bookings
For bookings of 5 nights or more, a 14 day cancellation policy will apply, so as long as you cancel by 3pm 14 days prior to arrival, you will not be charged. If you do cancel within 14 days of your arrival, you will be charged for each night booked. If we are able to resell any of the nights, you will not be charged for these. You may wish to take out insurance cover.

Prior to Your Arrival 
To help streamline check-outs we now take a pre-payment for your total stay 5 days prior to arrival, we will use the card details you gave as your guarantee at time of booking, if you want to use a different card please contact us prior to this time. 

COVID Cancellation Policy 
If we are forced to close the hotel due to government advice or instruction all reservations who are within 5 days of their arrival and monies have been taken will be transferred to a future stay with us within 12 months. Rates may differ between dates.

We are delighted to welcome your four-legged friends to The Broadway Hotel. From this reason we have introduced a dog stay for free policy, please let us know at time of booking if you are planning on bringing a dog as not all our bedrooms can accommodate dogs. 

Multi-Room Bookings
Due to our limited number of rooms, for bookings of 5 rooms or more we will ask for a 25% deposit at time of booking which will be non-refundable and 14 days prior to your arrival your deposit will become non-transferable. If you do cancel within 14 days of your arrival, you will be charged for each night booked. If we are able to resell any of the nights, you will not be charged for these. 

You may wish to take out insurance cover.

Our Response to the VAT Reduction
When the UK Government communicated a VAT cut for hospitality, the Chancellor was adamant that this initiative was being introduced to protect hospitality businesses not to stimulate consumer demand. Unsure of what our position should be, we consulted at length with fellow hoteliers and with the wider industry and collectively decided that with the prospect of losses due to closure, reduced capacities, weak demand from certain markets and abnormally high operating expenses for the foreseeable future, we would not be passing the VAT reduction onto our guests. Ultimately the rates we communicate are inclusive of VAT and therefore the rates charged and paid remain unchanged.

Who owns The Broadway Hotel?

The Broadway Hotel and its two holiday cottages is a part of Hortus Inns, owned by Michael and Pamela Horton.

The Hortons have owned The Broadway Hotel since 1997.  The Broadway Hotel was formerly part of Cotswold Inns and Hotels; a collection founded by Mr & Mrs Horton.

How do I make a booking?

We try to make our booking process as easy as possible, so you can either book online, by phone or by email.

reception@broadway-hotel.co.uk  |  01386 852 401

Are the rates shown per person or per room?

The rates shown on our website are per room, including VAT (and breakfast!)

We guarantee to offer the best price when you book direct with us. Booking direct also get exclusive access to our special offers and go on our priority list for room upgrades.

I haven’t received my email confirmation. What should I do?

Please check your spam filter as a first port of call. If it’s not there, it looks like you’ve encountered a technical problem. Please call us for assistance: 01386 852 401.

Do you have WiFi?

Yes, we’re pleased to offer all our guests free Wi-Fi to use anywhere in our hotel. To get online, open your preferred internet browser and login using the details provided to you upon check-in. You can also find the login details within the welcome pack in your bedroom.

Can I leave my luggage with you?

Due to limited space in the hotel, we don’t have a dedicated luggage room. Where before we kept left luggage behind reception this is now not possible, as we need to protect both our employees and other guests.

What time is Check In & Check Out?

You can check in to your room from 3 pm. If you expect to arrive after 9 pm, please let us know so that we can arrange for the reception desk to be manned.

Check out is by 11 am on your day of departure.

Early check-ins & late check-outs are sadly not available during the COVID-19 outbreak as we have adopted new, even higher standards of cleaning throughout the property, which including deep cleans in every bedroom between every stay.

Can I park at The Broadway Hotel?

We have a small car park on-site for residents to use, free of charge, during their stay. Please note that we can only offer one parking space per guest bedroom.

Unfortunately, we can’t offer this to customers of our bar and brasserie because of limited space.

Our car park also has an electric car charging point.

Can I bring my dog?

We are delighted to welcome your four-legged friends to The Broadway Hotel. For this reason, we have introduced a DOGS STAY FOR FREE policy, when booking direct with the Broadway Hotel.

Please let us know at the time of booking if you are planning on bringing a dog as not all our bedrooms can accommodate dogs.


Need some help ?

Call us on 01386 852 401

Book Direct Benefits
Outside The Broadway Inn on The Green

Book a bedroom direct on our website to receive these benefits:

  • FREE CANCELLATION up to five days prior to arrival
  • Best Available Rates
  • 15% off Food in Our Bar or Brasserie
  • Dogs Stay for Free -Not all our rooms accommodate dogs, please contact us directly if you are thinking of bringing your four legged friend…