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COVID-19 Preparations and Precautions For Our Guests

Here at The Broadway, we’ve been working hard to ensure that when we re-open in from the 2nd lockdown, we’re able to achieve the right balance of warm hospitality, sensible social distancing and measures which will make for feel safe and hopefully help to protect our NHS.

Inevitably things will be a little different for a while, but we want our welcome to be warm and for you to feel safe and secure during your stay or visit. To achieve this, we’ve been looking at every aspect of how our much-loved hotel operates.

If you have questions, email us, but meanwhile, here are some frequently asked questions (and answers):

1. What happens if I need to cancel at short notice?
A: Hotel bookings can be cancelled or transferred up to 72 hours prior to arrival this would apply to any guests that are travelling from a tier 3 or 2 area. No further cancellation charges would be applied however the deposit paid to secure the reservation would be moved to a future stay within the next 12 months. Rates may differ between dates.

If you need to cancel or amend your booking within 24 hours or arrival due to COVID-19, deposits can be moved to a future stay within the next 12 months. Rates may differ between dates.

All cancellations need to be confirmed via email to reception and any bookings made via 3rd party agents would need to be cancelled via the relevant agents

Any cancellations or amendments within 72 hours that are not as a direct result of COVID-19, will result in the hotel retaining the total cost of your stay.

If we are forced to close the hotel due to COVID-19 reservations and deposits will be transferred to a future stay with us within 12 months. Rates may differ between dates.

We reserve the right to cancel due to any change in government policy or advice.

To postpone/cancel a booking please email reception@broadway-hotel.co.uk with your name and the date of your stay.

2. What practical changes has The Broadway Hotel made to ensure social distancing and to make for as safe an environment as possible?
A: The Broadway is a rarity, a genuine family-owned and managed hotel, with a long-serving family of staff too. We all know and care about every aspect of the hotel, and we are determined to adapt to new hygiene and distancing standards.

Richard Tebay, General Manager and the team review on an ongoing basis all of our practices and we have introduced signposting and one-way flows were possible in the 16th century listed building.

Face coverings must be worn by all staff and guests when they are not seated at a table within their bubble, unless you are except for medical reasons.

To avoid a long wait in reception, our reservations team will be in contact to have all those little extras sorted for you before you arrive, from allergy information to sending you a health questionnaire which need filling out prior to arrival.

We have always been proud of our housekeeping and cleanliness and we’ll be adapting to the post COVID world with new, even higher standards, including deep cleans between every stay. We’ll especially pay attention to high contact areas such as door handles, toilets, glass and bedside areas, light switches etc.

Our cleaning staff are long-serving and are fully on board with our new plans. Hand sanitising stations will be available around the public areas around the hotel.

We’ll clean your room with the new situation in mind – and stay out of it whilst you’re with us. You can always call us with any problems or requirements.

We’ll encourage guests to use their en-suite loos rather than the public loos, as a way of safe distancing.

3. Staff and COVID-19
A: Our status as a family hotel extends to our staff, who have been retained through the early stages of the COVID issue. We know our team well, we don’t expect them to work if they’re unwell and we’ll take care of them. Please be confident that no-one at The Broadway feels under pressure to work when unwell – or to conceal any symptoms.

Our New Team Standards;

  • Temperature checks will be taken daily before entering the building
  • Wearing of face coverings has been mandatory for the Broadway team since we re-opened in July, unless they are behind one of the protective screens our are exempt for medical reasons.
  • All team members will be required to wash their hands every 20 minutes and use hand sanitiser in-between these times.
  • All team members will be required to stay at home if unwell
  • All team members will be required to follow official guidance on self-isolating
  • All team members will be required to wear PPE as appropriate
  • The team will follow a policy of no physical contact and maintain social distancing, wherever possible

4. How about dining?
We’ve reviewed the layout of our bar and restaurant to ensure distancing. This has involved reducing capacity, to maintain the safety for our loyal guests. Our front terrace and residents’ private garden add to the choice for our guests.

At check-in you will be asked for your desired breakfast time, this will ensure that you don’t need to wait for a table and to eliminate any queuing, as we have had to reduce the capacity in the Tattersalls Brasserie.

If you prefer to have a room service Breakfast or Dinner, there will be no additional charge for this service.

Our staff will be paying careful attention to hygiene, handwashing and those thoughtful little extras that you’ll find reassuring – from how we handle cutlery, to leaving you to pour your own wine. All the while we’ll be ready to help you with anything you need.

And it goes with saying that we’ll be giving close attention to kitchen hygiene with new working practices, and that tables and chairs and floors will be scrubbed down between services.

5. Staying using the 3 Tier System
If you are travelling from a tier 3 location then you can cancel your stay and move the deposit to a future stay within 12 months. Rates may differ between dates.

If you are travelling from a tier 2 location you are allowed to travel and stay at the hotel the government rule is if you live in a tier 2 area, you must continue to follow tier 2 rules when you travel to a tier 1 area.

If you are staying with one or more rooms then you can cancel your stay and more the deposit to a future stay within 12 months. Rates may differ between dates.

The Jockey bar will be open from 10am to 10pm and the bar and restaurant will be required as per government rules to close at 11pm, all guest will sadly not be allowed in any dining areas after 11pm.

Tier 1 states that you can drink and eat at the property in groups no larger than 6 people (This is called the ‘rule of 6’). food will be served.

Tier 2 states that you can only drink in a hotel if you are having a substantial meal, this must include 1 main course, the rule of 6 doesn’t apply and you can only eat and drink within your own household. (You must not socialise with anyone you do not live with or who is not in your support bubble in any indoor setting)

For more information follow this link – https://www.gov.uk/guidance/local-restriction-tiers-what-you-need-to-know

6. I have a gift voucher that expires soon – can I extend the expiry date?
A: To extend the expiry date on a gift voucher, please contact our reception team who will be more that happy to assist you with this issue on 01386 852 401 or send us an email on reception@broadway-hotel.co.uk

7. What is there to do in the area?
In the Cotswolds, you can find open space and fresh air, with villages and miles of footpaths to explore, ask at reception if you require any information about the surrounding areas. Best of all guests can explore Broadway village before it gets busy – waking up here is one of the great Cotswold experiences.

The independent boutique Shops reopened on June the 15th.

The walk from the hotel to nearby Broadway Tower is highly recommended, map available at reception on request.

Visitor attractions – gardens, wildlife parks etc – are opening up at different speeds as appropriate. We can advise on what to see and do when you book.

8. How are you collecting details for Track & Trace?
A: When you arrive at the hotel, we will ask you to complete a mandatory Track and Trace registration either using your NHS Test & Trace app or we take written details for those who don’t have access to the NHS app.

We will also do a temperature check prior to anyone being allowed access to the build as an extra measure to assist us in keeping all our guests and staff safe.

It is a legal requirement that we ask at least one member of each party to register their details and we hope our customers will play their part in this important exercise.

Any Track and Trace data collected is held for a maximum of 21 days from the date of the last registered visit. If you have WIFI enabled on your phone and visit the same or another hotel, we may be able to recognise your phone and automatically register you, however, it is important that you complete the registration process on every visit regardless. Registration details captured on paper will be securely destroyed at the end of the 21-day period.

9. Please follow link below for more information about the new 3 Tier System that the government have introduced from 23rd November 2020.
https://www.gov.uk/guidance/local-restriction-tiers-what-you-need-to-know

WHAT HAPPENS IF I NEED TO CANCEL AT SHORT NOTICE & HOTEL CANCELLATION POLICY

Broadway Hotel Updated Cancellation Policy.

  • Hotel bookings can be cancelled or transferred up to 72 hours prior to arrival this would apply to any guests that are travelling from a tier 3 or 2 area. No further cancellation charges would be applied however the deposit paid to secure the reservation would be moved to a future stay within the next 12 months. Rates may differ between dates
  • If you need to cancel or amend your booking within 24 hours or arrival due to COVID-19, deposits can be moved to a future stay within the next 12 months. Rates may differ between dates.
  • All cancellations need to be confirmed via email to reception and any bookings made via 3rd party agents would need to be cancelled via the relevant agents
  • Any cancellations or amendments within 72 hours that are not as a direct result of COVID-19, will result in the hotel retaining the total cost of your stay.
  • If we are forced to close the hotel due to COVID-19 reservations and deposits will be transferred to a future stay with us within 12 months. Rates may differ between dates. 

24-Hours prior to arrival policy

To help streamline check-outs we now take a pre-payment for your total stay 24 hours prior to arrival, we will use the card details we have on file, if you want to use a different card please contacts us prior to this time. 

If we are directed to close again due to the government tier system or due to COVID-19 then we will only transferee your deposit at time of booking for a future stay within the next 12 months and we will refund any additional payment paid. 

Staying using the 3 Tier System  

  • If you are travelling from a tier 3 location then you can cancel your stay and move the deposit to a future stay within 12 months. Rates may differ between dates.
  • If you are travelling from a tier 2 location you are allowed to travel and stay at the hotel the government rule is if you live in a tier 2 area, you must continue to follow tier 2 rules when you travel to a tier 1 area. If you are staying with one or more rooms then you can cancel your stay and more the deposit to a future stay within 12 months. Rates may differ between dates. 
  • The Jockey bar will be open from 10am to 10pm and the bar and restaurant will be required as per government rules to close at 11pm, all guest will sadly not be allowed in any dinning areas after 11pm. 
  • Tier 1 states that you can drink and eat at the property in groups no larger than 6 people (This is called the ‘rule of 6’). food will be served. 
  • Tier 2 states that you can only drink in hotel if you are having a substantial meal, this must include 1 main course, the rule of 6 doesn’t apply and you can only eat and drink within your own household. (You must not socialise with anyone you do not live with or who is not in your support bubble in any indoor setting)
  • For more information follow this link – https://www.gov.uk/guidance/local-restriction-tiers-what-you-need-to-know
Who owns The Broadway Hotel?

The Broadway Hotel and its two holiday cottages is a part of Hortus Inns, owned by Michael and Pamela Horton.

The Hortons have owned The Broadway Hotel since 1997.  The Broadway Hotel was formerly part of Cotswold Inns and Hotels; a collection founded by Mr & Mrs Horton.

How do I make a booking?

We try to make our booking process as easy as possible, so you can either book online, by phone or by email.

reception@broadway-hotel.co.uk  |  01386 852 401

Are the rates shown per person or per room?

The rates shown on our website are per room, including VAT (and breakfast!)

We guarantee to offer the best price when you book direct with us. Booking direct also get exclusive access to our special offers and go on our priority list for room upgrades.

I haven’t received my email confirmation. What should I do?

Please check your spam filter as a first port of call. If it’s not there, it looks like you’ve encountered a technical problem. Please call us for assistance: 01386 852 401.

Do you have WiFi?

Yes, we’re pleased to offer all our guests free Wi-Fi to use anywhere in our hotel. To get online, open your preferred internet browser and login using the details provided to you upon check-in. You can also find the login details within the welcome pack in your bedroom.

Can I leave my luggage with you?

Due to limited space in the hotel, we don’t have a dedicated luggage room. Where before we kept left luggage behind reception this is now not possible, as we need to protect both our employees and other guests.

What time is Check In & Check Out?

You can check in to your room from 3 pm. If you expect to arrive after 9 pm, please let us know so that we can arrange for the reception desk to be manned.

Check out is by 11 am on your day of departure.

Early check-ins & late check-outs are sadly not available during the COVID-19 outbreak as we have adopted new, even higher standards of cleaning throughout the property, which including deep cleans in every bedroom between every stay.

Can I park at The Broadway Hotel?

We have a small car park on-site for residents to use, free of charge, during their stay. Please note that we can only offer one parking space per guest bedroom.

Unfortunately, we can’t offer this to customers of our bar and brasserie because of limited space.

Our car park also has an electric car charging point.

Can I bring my dog?

We love man’s best friend and are pleased to welcome dogs to The Broadway! We have a selection of specially-allocated dog-friendly bedrooms so if your four-legged-friend is coming along, please be sure to let us know when booking.

A small paw-print charge of £20 per night will apply to cover additional cleaning required (plus £10 for any additional dogs).

Please note, if you book your stay directly with us, we will waive this charge and your dog stays free!

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Need some help ?

Call us on 01386 852 401

Book Direct Benefits
Outside The Broadway Inn on The Green

Book a bedroom direct on our website to receive these benefits:

  • Best Available Rates
  • 20% off Food in Our Bar or Brasserie
  • Dogs Stay for Free