The Broadway Hotel

Coronavirus (COVID-19) terms and conditions

Due to the current situation we are all facing with coronavirus, and to assure you that the wellbeing of our guests and our staff is our main priority, we are adhering to the advice being provided by Public Health England and have implemented an action plan which is updated regularly as the situation develops.

Although we’re happy to see restrictions easing and life starting to return to normal, our main priority as always is to keep our team and guests safe and therefore you’ll see some of our guest facing team members continuing to wear face coverings indoors. This is now a personal choice – we’ll keep this in place until we’re confident our vulnerable team members are all vaccinated and feel comfortable to uncover their lovely smiles!

We have also relaxed our mask policy in communal areas for our guests. This is now by personal choice, but I would advise you to continue to wear your masks on busy days at the property…

We’ll be keeping some distancing measures and sensible precautions in place in the restaurants and you’ll still see sanitiser readily available to use around the hotel for a little while yet.

Cancellations due to Covid-19 will only be accepted in writing via the email used to confirm the original booking, all cancellations will be looked at on a case-by-case basis by the general manager. We recommend that you purchase travel insurance.


We’re all looking forward to welcoming our loyal guests back to the hotel for gatherings and celebrations!

Thank you for your continued understanding and support.

If you require any further assistance or more information, please contact our reception team via email